White Screen of Death

Good morning,

I have been trying to install and configure NinjaBoard with limited success. The installation completes almost perfectly, with the exception of "com_ninja" not installing itself. This wasn't a problem, as I was able to just extract the com_ninja.zip file from the packages folder and upload it manually.

Now that com_ninja is installed, I am now constantly greeted by a blank, white screen when I go to the NinjaBoard Dashboard, or any other NinjaBoard section under the components tab. I have tried to do both suggested solutions for this (adding the two exception rules to php.ini and .htaccess files in the root of my Joomla directory) but neither has solved the white screen issue for me. Even with debug mode enabled, the issue prevails and no debug information is displayed.

Any help would be greatly appreciated. I am running Joomla 1.5

07 Jun 12

Hi Dave6404,

I'm sorry to hear you are experiencing trouble with Ninjaboard.

You did a good job by installing com_ninja separately. That's the recommended way in case the installation fails at that point.

When you get a white/blank screen this means that there are PHP errors involved. But according to your debug info there seems not to be any error or whatsoever. So, I don't have a solid clue yet.

The method you used for the php.ini and .htaccess, does not solve anything unless your server has Suhosin installed. You can check this by browsing from the menubar in the backend to Help > System Info > PHP Info (tab) and do a page-search (ctrl-F) for Suhosin.

In case Suhosin is installed, you have to put one php.ini in the root of your Joomla folder *and* one identical php.ini in the administrator folder. Make sure you have done that because I couldn't notice it clearly in your post.
If this doesn't help then you can try the .htaccess method.
And if that doesn't help then your host doesn't allow you to use such method because of safety concerns.
In this case you have to contact your host and ask them if the will do it for you.

More info about the Suhosin workaround method can be found here.

In case Suhosin is not installed, there's something else causing the blank screen.
Probably when an installation isn't fully completed, like you mentioned.
Installation failures can be caused by server time-outs or other server limits.

Please check at the same PHP Info page what the value is for upload_max_filesize.
If this is less or equal to 2M, then your upload is limited to a maximum of 2Mb.
This could explain an incomplete installation because Ninjaboard is just a little above 2Mb.

If this is the case then you can try the Install By URL method in de Install Manager:

http://ninjaforge.com/extensions/ninjaboard?format=file

I hope this helps.
Let us know how it goes.

Kind regards,
John

07 Jun 12

I've just been to my forum this morning and got the exact same thing. For me, this is not an install error as I have been up and running for some time without problem. I have also not changed any settings or messed with anything in the back end? The rest of my joomla site is fine but my forum displays a white screen only, including the admin section).

07 Jun 12

Hi daranp,

I'm sorry to hear.

This could be a server related issue.
May be your host has made changes to your server space or other server side configurations.

Please check if Suhosin is installed like the way it's described above.

Otherwise you may send me a super admin login account to john at ninjaforge dot com, so I can try to inspect what the problem is.

Let us know how it goes.
Thanks.

Kind regards,
John

07 Jun 12

As always, thanks for your speedy reply.

Unfortunately, I could find no mention of Suhosin so I assume it is not installed.

Happy to create a Super Admin account and let you have a snoop - but where should I send the login details (sorry, I couldn't see an email or PM anywhere).

08 Jun 12

Hi daranp,

Thanks :)

You may send the details by email to john at ninjaforge dot com.

I will await your message and go further from there.

Kind reagrds,
John

28 Jun 12

Apologies, I forgot to reply on this.

You were right. Apparently their was an "upgrade" made to the server. Situation normal now though.

Thanks again.

28 Jun 12

Hi daranp,

Ok, good to hear.
Thanks for letting us know.

Kind regards,
John

03 Jul 12

I'm also getting a white screen when trying to access any admin pages of NinjaBoard.

Joomla 1.5
PHP Version 5.3.13

Suhosin is not installed on the server.

I also tried using the link to install the component.

I have installed many modules and components and it is the only one giving me errors. I get no error logs.

I was able to drill down a bit of where the problem is caused but still have no idea why.

I added echo's everywhere in the ninjaboard.php file and it crashed at this line:

echo KFactory::get('admin::com.ninjaboard.dispatcher')->dispatch(KRequest::get('get.view', 'cmd', 'dashboard'));

Any help would be appreciated.

06 Jul 12

Hi Existo,

Apologies for the delay.

Please try to read our Ninjaboard FAQ.
See if there's something related to your issue.

I've no solid clue why Ninjaboard crashes with the command you described.

To inspect the situation at closer hand it would be helpful if you could give me super admin access to your site.

You may send a super admin account to john at ninjaforge dot com

I hope this helps.

Kind regards,
John

White Screen of Death - NinjaBoard