12 Apr 08
With Ninja Hosting HQ going live in just over a month, we want to double check with you, our community, what features you find are lacking in most hosts in regards to Joomla and Mambo.
What is causing you grief?
What do you wish you had?
What would help you grow your business 10 fold?
Please let us hear it all, so we can make sure that NHHQ is the premier Hosting service available for Joomla and Mambo.
12 Apr 08
p.s. also feel free to let us know your thoughts on the new template design and logo.
12 Apr 08
Did I miss something in my sleep? ;) ;)
Hey Dan, you beat me to it!!! :)
12 Apr 08
Can't wait to see what kind of packages NH will provide. Are you going to offer only shared hosting or also VPS and dedicated servers? :P
13 Apr 08
Initially it will be shared and reseller hosting, but with a difference.
We aren't trying to pack 50,000 people onto one server, it will be premium shared hosting with limits on the number of people per server.
We are also investigating virtualised servers, which will give us features similar to Dreamhost PS - http://www.dreamhostps.com/
15 Apr 08
Hi Sunsetdriver, I can also add that we'll be concentrating on strength of infrastructure. As Dan says we're aiming at premium shared hosting to maximise site performance and availability!
We're in the process of fine-tuning our package offerings so, with this in mind, can I ask you a favour? Could you give me an idea of what service you might be interested in seeing? And which you might get most benefit from?
I'd appreciate feedback on these points as well from anyone who wants to contribute.
Cheers,
16 Apr 08
Will you be offering a migration service? I'm on a Windows server at the moment and I'm tempted to move it away but would need assistance.
Other things which would help would be domain support for things like creating sub domains etc..
For most of us the issue of recovery is very important, being able to get the site back up and running very quickly or even you having a roll over system in place whereby if one server goes down the second kicks in.
I would definately consider Ninja Hosting if the support and help was available.
16 Apr 08
@top_cat you make some very valid points and also have a very interesting suggestion.
The suggestion you make about the migration is very interesting and something that hasn't been drafted into our initial thoughts -but- that is why we've started this thread.
Tom, the migration from Windows to Linux is definitely something we could help you with.
Edit: with the proviso that mail service migration will have to be looked into, i.e. the content of your old mailbox (not the provisioning of mail on your new service ;) )
Recovery
Is going to be an essential aspect of the hosting service - right up to the point of recovery of a server within one hour if their is a serious hardware failure.
The service level we're looking at is 100% availability
18 Apr 08
SteveO wrote:
We're in the process of fine-tuning our package offerings so, with this in mind, can I ask you a favour? Could you give me an idea of what service you might be interested in seeing? And which you might get most benefit from?
quote]
Actually our website is hosted on a Virtual Private Server with these specs:
Dual Xeon Quad-Core Processor
Software: VIRTUOZZO w/POWER PANEL
CPU: 1600MHZ GUARANTEED + BURSTABLE
Memory: 1024MB GUARANTEED + BURSTABLE
Disk Space: 50GB (RAID-10 w/Hotswap)
Bandwidth: 2000GB (Monthly)
We have 10,000+ registered members, but only 1400 are active ones (who regularly post in forums).
Dunno if we'll have to move to dedicated server, however services I'll look for:
- support team with Joomla knownledge
- server's specs set for Joomla
- daily backups (secondary hard disk to do manual backups)
...I'll think to other features :P
Thanks
20 Apr 08
@Sunsetdriver
That's an impressive userbase you've got there. I'd be interested in taking this conversation further but without bogging other readers down in the minutiae of out discussion. Can you e-mail steve [at] ninjahostinghq.com and give me a few more details.
Many thanks.
22 Apr 08
That sounds great. You may have a customer here then :)
For migration one of the issues might also be domain name configuring, for example pointing an existing domain name to the new server. It's all these little things which will make the service unique and more customer focused.
Tom
24 Apr 08
After having some problem with my hosting site, I am thinking of moving. It is a toss up between you and www.siteground.com. I want quality for my money
So do you have an idea of what the plan are and what it would cost.
In addition, what kind of service do you provide?
Are we going to have to put in a ticket? In addition, what is going to be the wait time?
Are we going to have a live chat? Phone?
Server up time? I know that you are a new hosting company but what do you expect?
How many website are going to be on your server? This we all know will cause problem in sites not loading.
I really want to move my site, because every day I am getting "server not found". So I would like to know what you are providing, because in the end I rather go with a Joomla expert hosting site than someone that wont tell me "it's not my problem" or "we have no idea about Joomla and that you can use fantastico
to install it."
How many database are we going to each have?
What are going to be the size
What about the file transfer for an amount
Will you be implementing a Joomla optimizer for your servers?
24 Apr 08
Hi Tom,
Excellent news, thank you!
We'll be announcing details of the packages very soon!
Cheers
Steve
24 Apr 08
Hi Barton91,
Thanks for your questions, and my apologies for taking so long to get back to you.
The intention with Ninja Hosting is to offer an optimised hosting service for Joomla installations with an emphasis on quality of service. We will also be focussing on Joomla and one or two other CMS platforms, after all they all want the same; effective hosting from a team that tailors your server to your needs.
Looking around, there are many hosting companies but there is only so far you can go with supposed "special offers" and, you're right if you use those hosting services then you end up suffering. I think it's a well accepted maxim in every walk of life that you get what you pay for.
Ninja Hosting will dare to be different by offering hosting packages built around a server infrastructure geared toward data and network security and optimisation for CMS. It is our intention to ensure that servers do not become over-populated and server performance will be monitored. Overall we are expecting to be able to offer an "unmetered but not unlimited" resource allocation, subject to plan constraints, based upon a fair-use policy.
Ninja Hosting are serious about serving your business with the best hosting around and we will offer zero downtime to all organisations who host with us.
Technical Support will be layered (it has to be layered because of man-power requirements!) :
a.) primary focus will be on maintaining your service and the servers will be constantly monitored to ensure this. Technical staff will be on-hand 24/7/365. OS updates and patches will be applied in a timely manner, etc.. If anything goes wrong with your service we'll know it before you do.
b.) Other support is likely to be a hybrid of the routes you mention - forum in general, ticketing options up to and including hands-on support from the Ninja Dev team.
Aspects of point (a.) are pretty much already cast in stone because the bedrock of the best technical foundation is of paramount importance.
Other aspects [of the plans] are being finalised and will be published very soon.
Essentially the service that Ninja Hosting will be offering will be tailored to maximise your Joomla/CMS experience and peace of mind.
Hopefully I've been able to answer your questions (without blethering on too much ;-) ) If there's anything else we can help you with the please let me know.
Cheers
Steve
24 Apr 08
A bit vague there Steve. :P
I want quality for my money
So do you have an idea of what the plan are and what it would cost.
We haven't settled on prices yet but as I said above it won't be another $6-10 oversold 10,000 people on a server type thing. :laugh:
All the plans will be most likely in the $20 - $150 p/m range (depending on the plan).
In addition, what kind of service do you provide?
Are we going to have to put in a ticket? In addition, what is going to be the wait time?
Are we going to have a live chat? Phone?
Server up time? I know that you are a new hosting company but what do you expect?
Customers are paying for quality and we intend to deliver it. Many of us Ninjas will be moving our own personal sites over to NHHQ, so you can feel comfortable in the fact that we will be looking after the servers literally as if they were our own.
How many website are going to be on your server? This we all know will cause problem in sites not loading.
This is one of the reasons why we are a going to be premium hosting only and not budget hosting. I can't give an exact number of how many people per server, because it will basically be a case of we monitor the server performance and once the server is at a comfortable traffic level, and before it gets overloaded, we will start new people on a new server.
I really want to move my site, because every day I am getting "server not found". So I would like to know what you are providing, because in the end I rather go with a Joomla expert hosting site than someone that wont tell me "it's not my problem" or "we have no idea about Joomla and that you can use fantastico
to install it."
We hear about this all the time, and suffer it ourselves. Which is why we decided to start Ninja Hosting.
How many database are we going to each have?
What are going to be the size
What about the file transfer for an amount
As Steve said, our policy will be 'un-metered but not unlimited'.
Meaning there is no fixed limits -> no empty promises of terrabytes of traffic and billions of gigs of HD space.
The rule will be that you can use as much as you like, as long as it's within fair reason. e.g. If you start hosting 500 file download sites and taking half of the server resources then we would talk to you about changing your personal plan. But if you just want to put 10-20 low-medium traffic sites, go for it.
Will you be implementing a Joomla optimizer for your servers?
Basically what you will be paying for is:
- Joomla experts as well as hosting experts
- Dedicated support
- Discounts on all the Ninja Sites and services now and in the future
- Lower population servers for better performance
- Server settings optimized for CMS performance and security
- PHP5
- If possible we will also look at partner discounts for members
- Exclusive member forum to discuss Joomla hosting, and site improvements
- News tips and anything interesting we come across that would benefit our members
Think of it more like a hosting community than a hosting company. All our customers will have a lot in common so it's worth putting you all together in forums etc and building a community out of it for mutual business growth and support.
24 Apr 08
Daniel wrote:
A bit vague there Steve. :P
Aye, maybe so, but not intentionally so - it was 3 a.m. and I wanted to offer a reply of some description (without seeming to leave it unanswered altogether). I think I was hedging my bets to avoid making a tiredness-induced mistook.
Besides, you needed a framework to base your more succinct reply upon ;)
One thing that Dan has re-iterated: if there are any specifics that you would like to be considered then please let us know.
The concept is definitely one of Hosting Community rather than purely hosting company and if there are requirements (that we have already considered/included) then we'll be more than happy to consider their inclusion.
Cheers,
General General Discussion What do you want from Ninja Hosting HQ?