A bit vague there Steve. :P
I want quality for my money
That is exactly what we are planning on offering. There are already more than enough $6.99 a month, no service, crappy hosts out there that we don't need to be another one.
So do you have an idea of what the plan are and what it would cost.
Currently we are looking 3 main plans, 2 business focussed, and 1 reseller focussed.
We haven't settled on prices yet but as I said above it won't be another $6-10 oversold 10,000 people on a server type thing. :laugh:
All the plans will be most likely in the $20 - $150 p/m range (depending on the plan).
In addition, what kind of service do you provide?
Are we going to have to put in a ticket? In addition, what is going to be the wait time?
Are we going to have a live chat? Phone?
Steve covered this one quite well, as well, we will do regular reviews of the support service to see if we are doing enough.
Server up time? I know that you are a new hosting company but what do you expect?
Customers are paying for quality and we intend to deliver it. Many of us Ninjas will be moving our own personal sites over to NHHQ, so you can feel comfortable in the fact that we will be looking after the servers literally as if they were our own.
How many website are going to be on your server? This we all know will cause problem in sites not loading.
This is one of the reasons why we are a going to be premium hosting only and not budget hosting. I can't give an exact number of how many people per server, because it will basically be a case of we monitor the server performance and once the server is at a comfortable traffic level, and before it gets overloaded, we will start new people on a new server.
I really want to move my site, because every day I am getting "server not found". So I would like to know what you are providing, because in the end I rather go with a Joomla expert hosting site than someone that wont tell me "it's not my problem" or "we have no idea about Joomla and that you can use fantastico
to install it."
We hear about this all the time, and suffer it ourselves. Which is why we decided to start Ninja Hosting.
How many database are we going to each have?
What are going to be the size
What about the file transfer for an amount
As Steve said, our policy will be 'un-metered but not unlimited'.
Meaning there is no fixed limits -> no empty promises of terrabytes of traffic and billions of gigs of HD space.
The rule will be that you can use as much as you like, as long as it's within fair reason. e.g. If you start hosting 500 file download sites and taking half of the server resources then we would talk to you about changing your personal plan. But if you just want to put 10-20 low-medium traffic sites, go for it.
Will you be implementing a Joomla optimizer for your servers?
We are investigating lots of options for cacheing components, server virtualisation, statistics and so on. If you have preferences or recommendations let us hear them.
Basically what you will be paying for is:
- Joomla experts as well as hosting experts
- Dedicated support
- Discounts on all the Ninja Sites and services now and in the future
- Lower population servers for better performance
- Server settings optimized for CMS performance and security
- If possible we will also look at partner discounts for members
- Exclusive member forum to discuss Joomla hosting, and site improvements
- News tips and anything interesting we come across that would benefit our members
Think of it more like a hosting community than a hosting company. All our customers will have a lot in common so it's worth putting you all together in forums etc and building a community out of it for mutual business growth and support.