Major Problem with Ninjaboard please help!

Hi there,

Please check this FAQ entry and let us know if it resolves your issue:

http://ninjaforge.com/faq/ninjaboard/69-after-updating-nb-im-getting-an-error-500-page-and-my-toolbar-buttons-are-not-workingresponding-and-

Thanks!

Is your config set to use apache mod_rewrite also?

Can you please post your server specs (php/mysql versions) and your Joomla version too?

Thanks. :)

Hey, your Joomla version looks VERY old (March 2009).. can you could update that to the latest (1.5.23) before we go further?

Thanks. :)

Hey, try following the instructions here:

http://docs.joomla.org/Upgrading_1.5_from_an_existing_1.5x_version

Hi bimbongr,

Just to add to what CaptainHook has pointed out, I suggest you first take a backup of your website using this:
https://www.akeebabackup.com/download/official/akeeba-backup/akeeba-backup-3-3-3.html
Then use this update manager to update your Joomla website with a few clicks:
http://extensions.joomla.org/extensions/core-enhancements/installers/9332

Ninjaboard aside, the version of Joomla you are using is very insecure and has multiple vulnerabilities, so it is imperative you update Joomla ASAP.

Have a good weekend.

Mark

Glad to hear the update went fine.

If you want, you can send me a super admin password and a link to your website; I'd be happy to log in and take a look for you. Use our contact form to send the details.

Cheers,
Mark

Hi bimbongr,

Thanks for trusting me with access to your website. I noticed the server was running and old version of ionCube, and while this is normally fine with PHP 5.2, I updated to the latest version anyway. This made no difference.

I looked through the error_log, but there were no related errors in it. I turned on Joomla Debug mode, but that provided no more info.

Because there were no error reports, I was not able to find out the cause of the problem. This is made worse by the fact that some pages work and others don't... it isn't consistent.

I have passed on the account details to Stian, Ninjaboard lead developer, and he should be here on Monday to take a look hopefully. Please keep the admin account active until then.

Kind regards,
Mark

Hi bimbongr,

I discussed this with Stian, and he took a look as well, but could not really do much as there is no error report to see. With Joomla debug mode enabled, Joomla websites show a very descriptive error pointing out the exact location of the error. For some reason, your server is blocking this and showing instead the default server error message.

Without a Joomla error message, there is nothing we can do.

There is possibly another way to get to the bottom of this, but I wanted to ask your permission first. What I can do is take a backup of your website (Using Akeeba Backup) and install it on my localhost, where I should be able to see a proper error message.

Is that ok with you? I don't want to make a copy of your data without your permission.

Kind regards,
Mark